And even if the publishing industry isn't devastated when a single bookstore takes over the e-book world, the marketplace for books will be diminished. Amazon stands as proof of how innovative retail practices can transform an industry; over the last decade and a half, the company revolutionized the book market with innovations like customer reviews, collaborative filtering, one-click shopping, and unbeatable customer service. It launched all these services to stay ahead of its rivals. But what will happen when it has no rivals?
Posted from Diigo. The rest of ARIN6912 2009 Digital Research and Publishing group favorite links are here.
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